In the competitive world of home care, successful agencies must stand out in the expanding senior care market and offer not only a superior care experience, but a stellar first impression to win the business in the first place. But how do you know if every inquiry that comes into your agency is being handled with a first-rate level of care? And, how can you accurately set the bar for excellence if you don’t know what competitors are offering?
One of the best ways to answer these questions, and more, is to employ professional home care mystery shoppers to call your own agency, your competitors, or both.
Read on to learn how mystery shopping works, and the benefits you can gain.